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Need a Hand?

We’re here to help with anything — from understanding how our prize draws work, to managing your entries or checking on an order.

Common Questions

You might find what you’re looking for in one of these:

Still Need Help?

Send us a message and we’ll get back to you within 1–2 working days.
Include as much detail as you can — it helps us solve things faster.

Email: support@sprucecollective.co.uk

Safe & Secure

Spruce is committed to fair, transparent prize draws.
We comply with all relevant UK legal and advertising standards — you can read more in our Terms & Conditions.

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Frequently Asked Questions

How do I enter the competition?

There are a few ways to enter. The most popular is by purchasing tickets directly on the prize page - each ticket counts as one entry into the draw. Prefer not to buy a ticket? No problem. You can also enter for free by scrolling down and completing the simple entry form. Additionally, we run special Community Builder Draws where entry is completely free, just enter your name and email, create your account via the link sent to your inbox, and verify it by clicking the confirmation button in the follow-up email.

Can I sell the prize if I don’t want it?

If you are the winner, the prize will be yours. You can do whatever you wish with it, including selling it.

How do you use my personal data?

We need to use your data to administer the competition and award prizes. We do not share your data with any third parties unless this is necessary for administering the competition. Full details of how we use your data are included in our Privacy Policy which you can read here: https://sprucecollective.co.uk/legals/privacy-policy. If you are the winner, we may have to share your details with the Advertising Standards Authority to confirm that we have administered the competition and awarded the prizes fairly. You have the right to opt out from us using your data at any time. However, if you do ask us to remove your details from our database prior to the closing date, you will be withdrawing from the competition. You will not be entitled to a refund of any entry fees you have paid.

What are the prizes?

The prizes are described fully on the website. You can find out more details by clicking going to https://sprucecollective.co.uk/pages/giveaways. We reserve the right to offer an alternative prize of an equal or higher value if the prize is unavailable for any reason.

How long is the competition open for?

The opening and closing date of the competitions are stated on the website. If we have to change either of these dates for any reason, we will update the website accordingly. We will only change the dates if we have to for reasons outside of our control.

If I win, do I have to participate in promotional exercises?

We may ask to use your name, image, and town or county of residence to announce you as the winner and for reasonable publicity. However, you can choose to opt out - just make sure you let us know by emailing support@sprucecollective.co.uk before the competition closes. You can find all the details in our full Terms & Conditions.

How will I know if I have won?

We will notify the winner via telephone or email within 7 days of the closing date of the competition. If you change any of your contact details prior to the closing date, you must inform us. We will try to contact you using the information you have supplied us with. If we cannot reach you within 14 days of the closing date we reserve the right to choose another winner and you will lose your right to claim the prize.

Can anyone enter the competition?

The competition is open to residents of the United Kingdom only who are 18 years or older. We do not accept entries from anyone outside of these areas as the laws for running competitions vary. This competition has been organised to comply with the laws of England, and Wales.

How is the winner decided?

All eligible entries (whether paid or free) are entered into a randomised draw. We use a secure, independently verified random number generator to ensure the process is completely fair and unbiased. Each entry has an equal chance of winning, and the draw is conducted after the closing date once all entries have been collected and validated. The winner is then contacted directly via email.

My question hasn’t been answered here

If you have any questions that have not been answered here, please email us at support@sprucecollective.co.uk and we will happily answer them for you.